FAQ

Good questions, straight answers.

Everything you might want to know before (and after) getting a Think Stick. Can’t find your question? The Order page has our shipping and returns details too.

Getting started

How do I start using it?

Plug the Think Stick into a USB port, open the drive in File Explorer, and double-click “Start Think Stick.” A chat window opens in your web browser automatically. That’s the whole setup.

Do I need to install anything or create an account?

No installation, no account, no sign-in, no app store. Everything Think Stick needs is already on the drive, and it runs directly from there.

How long does it take to start?

The very first launch takes a few extra minutes while the stick prepares itself on your computer. After that, most computers are ready to chat in about a minute. If replies ever feel slow, open Settings and choose a smaller AI — it’s a one-click, plain-language option.

Can I use it on more than one computer?

Yes. Think Stick isn’t tied to one machine — everything lives on the drive, so you can unplug it from your desktop, plug it into your laptop, and pick up right where you left off, conversations and all.

Will it run on my computer?

What are the system requirements?

Minimum: a modern 64-bit Windows 10/11 computer or a Mac with 12 GB of memory (RAM). Recommended: 16 GB or more — that runs the strongest AI, which gives the best answers, especially from the document library.

How to check: on Windows, right-click the Start button, choose System, and look for "Installed RAM." On a Mac, open the Apple menu and choose About This Mac. Ten seconds, no installs — full walkthrough at Will it run on my computer?

8 GB computers are not supported. We used to ship a smaller "Lite" AI for them and dropped it on purpose — its answers weren't good enough to put our name on.

Think Stick automatically picks the best AI size it believes your computer can handle. If the computer ever feels slow or hot, you can switch to a smaller AI in Settings in one click — just know that document answers get weaker on smaller models.

Does it work on Mac?

Yes. Think Stick works on both Windows 10/11 and macOS. Plug it in, open the drive, and double-click “Start Think Stick” — the launcher picks the right version for your computer automatically, on either platform.

Do I need a graphics card?

No. Think Stick is designed for ordinary computers without a big graphics card. If your computer does have one, it can help — but it’s not required.

How do I know which AI it picked?

You don’t have to think about it — that’s the point. Two AI sizes are included on every stick, and Think Stick quietly chooses based on your computer’s total and available memory. Curious or want to change it? Settings shows the choice in plain language.

What it can do

What kinds of things is it good at?

Everyday help: writing and rewriting, summarizing long documents, planning trips and projects, explaining confusing things, turning photos of notes and recipes into usable lists, answering questions about your own PDFs, brainstorming, and simply having a conversation. It’s a capable everyday assistant — not a research lab.

Is it as smart as ChatGPT or other cloud AI?

Honestly: no. Cloud AI runs on warehouse-sized computers; Think Stick runs on yours. It’s genuinely good at everyday tasks, and like any AI it can make mistakes. In exchange, you get what cloud AI can’t give you: conversations that never leave your computer, no subscription, offline use, and ownership.

How do photos work?

Attach up to four JPEG, PNG, or WebP images per message — drag and drop, paste, or upload. Think Stick can describe what it sees, read clear text, compare images, and explain screenshots. Photos are resized and stored on the stick alongside your conversation, and you can ask follow-up questions about them.

How does document import work?

Add your own PDFs — manuals, guides, recipes, notes — one at a time or whole folders (each folder becomes a named collection you can browse and ask separately). A search bar finds any passage across your entire library as you type, and every AI answer cites its source — click the citation and the exact page opens with the passage highlighted. Scanned, image-only PDFs work too, thanks to text recognition built into the stick, and big imports read in the background while you keep chatting.

Does anything come preloaded in the library?

No — the library starts empty, and that's deliberate: it's your space. Everything you add is indexed on the stick itself, searched instantly, and cited by exact page in every answer.

Can it read things out loud to me?

Yes. Every answer has a Listen button, and the document reader has one too — Think Stick reads aloud in any of its twelve natural voices, at the speed you choose. Handy while cooking, driving a project, or resting your eyes.

Can I photograph a paper document into it?

Yes — use the “Take a photo” button in Documents (it opens the camera on a paired phone). The photo is read by the built-in text recognition and becomes a searchable page in your library. Recipe cards, manual pages, letters — paper goes in, searchable text comes out.

What is the Memory feature?

A single editable note — your names, vehicles, garden, preferences — stored in one small file on the stick and quietly included in every reply so answers come back personal. You are the only editor: conversations never change it, you can read every word, and one button clears it.

Can I use the stick for normal file storage too?

Absolutely — it is still a USB drive. Keep anything you like in the My Files folder: it shows up in the Storage page inside Think Stick and in your computer's regular file manager. Your files simply ride along with your AI.

How does voice mode work?

Every Think Stick includes voice. Talk to it hands-free or push-to-talk, and it answers out loud in one of twelve natural English voices. You can interrupt it mid-sentence just by speaking. Listening and speaking both happen locally on your computer; your audio stays in memory, and only the finished transcripts join your conversation history. Quality depends on your microphone and room noise, as with any voice assistant.

Can I use it from my phone?

Yes. Open Settings, click “Show QR code,” and scan it with a phone on the same Wi-Fi. Your phone gets the same chat — and voice conversations too — over your own network only. The first time you connect, your phone asks you to confirm the connection is trusted (it’s your own Think Stick — one tap). Phone access turns off automatically when Think Stick closes, or instantly with one tap.

Privacy

Where do my conversations actually go?

Think Stick is designed for local processing. Your prompts, photos, voice, and chat history are processed on your computer and stored on the drive itself during normal use. There is no account, no sync, and no copy on our servers — there is nothing on our side to read. One honest caveat: the drive itself is not encrypted, so treat it like a private notebook — anyone you hand the physical stick to could open it.

Does it ever connect to the internet?

Not during normal use, and never in the background. There are no telemetry pings, no background update checks, and no automatic downloads. The only exceptions are the two things you start yourself: optional online repair (if a file on your stick is damaged, you can explicitly approve downloading a fresh replacement copy from official sources) and updates you ask for in Settings. Both only download — they never upload your conversations, prompts, or files.

How do updates work?

On your schedule, never behind your back. Open Settings → Updates and press “Check for updates” (or double-click Update Think Stick on the drive). Think Stick first shows you a plain-language notice — what it will connect to, and that nothing about you is sent — and goes online only after you say OK. If something new exists, you see what it is and how big the download is before anything happens. Updates bring new features and, when better AI models are released, a smarter brain for your stick — free, no subscription. Your conversations, memory, and documents are never touched, and the update server is just a shelf of files: it can’t tell one stick from another.

What if I need help — do I have to share my chats?

Never. If something goes wrong, Think Stick can create a single support report file with one click. It contains technical details only — hardware info, integrity status, and trimmed technical logs — and deliberately excludes your conversations, prompts, photos, documents, and spoken text. You can read the whole file yourself before sending it to anyone.

Safety boundaries

Can Think Stick be used for medical, survival, or food-safety decisions?

No. Think Stick can help summarize general information, but it should not be your only source for medical, emergency, survival, legal, financial, food-safety, plant or mushroom identification, or other high-risk decisions. For high-risk prompts, the app uses safety-reference mode and may refuse to make a final call. In emergencies, contact local emergency services or the appropriate professional authority.

Can it tell me if a plant, mushroom, or berry is edible?

No. It cannot verify edibility from text or images, and it is built to say so rather than guess. Do not eat wild plants, mushrooms, berries, or unknown foods based on AI identification. If someone may have eaten a poisonous plant or mushroom in the United States, call Poison Help at 1-800-222-1222.

What is safety-reference mode?

Safety-sensitive prompts are routed through a conservative local filter. When a request involves things like water safety, fire safety, first aid, shelter, rescue, food foraging, or poison exposure, Think Stick uses careful reference wording drawn from curated public safety documents and may decline to make a final decision. Those references are not a substitute for official instructions, hands-on training, or professional help.

How often is it wrong?

Like every AI — including the famous cloud ones — Think Stick sometimes makes mistakes, states things too confidently, or misreads an image. Treat it like a bright, helpful assistant whose work you double-check when it matters. For anything high-stakes, verify with an authoritative source.

Orders, shipping & returns

Is it really a one-time purchase?

Yes. You pay once and own it. There is no subscription, no monthly fee, no account, and nothing that expires. The Core Edition is $59.99 with free shipping.

Where do you ship, and how fast?

We ship to United States addresses, free. Orders normally ship within 3–5 business days, and you get a tracking number by email the moment yours goes out. Delivery time after that is up to the carrier.

What if it doesn’t work for me?

Every Think Stick comes with a 30-day money-back guarantee. If it isn’t a fit for you or your computer, send it back for a full refund — no interrogation. You cover the return postage unless the stick arrived damaged or defective.

What if the stick gets damaged or a file breaks?

Think Stick checks its own critical files and carries a small factory copy of them onboard. If something breaks, open Settings → Stick health and press “Make my stick perfect” — it restores those files offline (there is also a Repair file on the drive if the app will not open) — your conversations and settings are never touched. If an AI file itself is damaged, an optional online repair can download an official replacement after you review and approve exactly what it will fetch.

Answered everything? Good.

Meet the AI that’s yours alone. Free shipping, 30-day money-back guarantee.